Reminder Somerset v Surrey: How to Claim a Refund/ Exchange
Unfortunately Somerset versus Surrey on Friday 12th June was abandoned due to the weather. The following policy is in place with regards to refunds and exchanges:
Ticket Refund and Exchange Policy
All tickets which carry a monetary value are being accepted for either a full ticket refund or exchange.
In order to claim either your refund or exchange, please download and complete the following form: Ticket Refund and Exchange Form
This can then either be posted to: Ticket Refunds & Exchanges, Somerset County Cricket Club, The County Ground, Taunton, Somerset, TA1 1JT or can be emailed to the Club by clicking here.
Refunds or exchanges must be made within 28 days following the match date. After this 28 day period, all refunds will be reviewed. Depending on how you paid for your tickets, you will either receive a:
- Cheque Refund through the post (if you originally paid by cash or cheque for your tickets). Please note this can take 2-4 weeks to be sent following the 28 day period.
- Card Refund if you originally paid by Debit or Credit Card. Please note, we may need to call you to request your Card details dependent on if you paid online or over the phone. Once received, a refund will be paid back onto your Debit or Credit Card.**
- We can only refund the person who purchased the tickets in the first instance.
Ticket Exchanges will be subject to availability on our upcoming group matches and you will be able to choose up to three dates. Where possible we will try and transfer them to your first choice but ticket availability for our remaining T20 matches is limited with only Glamorgan (28th June) and Middlesex (24th July) available. Tickets can also be exchanged for LV=CC and group RLODC matches.
7 Match Passes
For those who purchased 7 Match passes for this match, they are able to claim a refund to the face value of the ticket as per the above.
As a gesture of goodwill, the Club are offering all Platinum Members an additional guest pass for the 2015 season. These can be claimed on production of your membership card at Reception in the Andrew Caddick Pavilion.
*£2 administration fee will be deducted for refunds made by Cheque.
**Refunds will only be made for the face value of the ticket and will not include any transaction charges you paid when making the initial purchase.