A dynamic shift for Somerset County Cricket Club

Throughout the past few weeks, businesses across the world have been rapidly adapting to changing situations caused by the Coronavirus pandemic. Here at Somerset County Cricket Club, preparations for the 2020 season were sharply put on hold and the Cooper Associates County Ground was closed to both the public and the majority of the workforce.

With the help of our Official Technology Partner ITEC, we have been looking at how the Club changed it’s working operation and processes overnight and the impact of modern technology on these developments.

Working from Home

With no face-to-face interactions between colleagues, ITEC have helped the Club implement Microsoft Teams across the organisation to help virtual communication. Regular conference calls have taken place with staff continuing to work from home around the County, which also included the first ever SCCC Virtual Press Conference.

ITEC also provided first hand support remotely to allow Staff to access its servers, software and files over a secure VPN network. In particular, the Club’s extensive photo and video archive is now readily available for the communications team to access remotely, along with important software packages which ensures our business operations can continue as normal.

Also, the main office telephone line has been reprogrammed, updated and re-rooted to mobile phones, where Members of our team can continue to help and advise supporters at this difficult time.

Supporting the NHS

As many Somerset supporters have seen, the Club has turned both it’s floodlights and big screen on at 8pm on Thursday evenings to publicly support the national campaign #ClapForCarers. The Club wished to show their gratitude and support to both the NHS and all key-workers during this pandemic whilst not breaching the social distancing and lockdown rules. ITEC’s connectivity has helped the Club achieve this by allowing the big screen to be turned on and controlled remotely via a secure link and feedback from our local community has been overwhelmingly positive.

Strategy Director Sarah Trunks said “Itec have been instrumental in improving our IT infrastructure for both our Members and Supporters through the public ground wide Wi-Fi to the back office operations of the Club. It is a testament to their products and services that we were able to seamlessly switch to full remote working in less than 24 hours due to the systems and solutions they have implemented over the last 18 months.

From network security, to remote IT support and importantly, to keeping all playing and non playing staff connected across this period, Itec’s expertise has allowed us to continue working and collaborating with one another all from the safety of our own homes and we cannot thank or recommend them enough.

Regional Sales Director (Bristol & Somerset) Nick Parsons said: “As major fans of Somerset County Cricket Club, we wanted to guarantee ITEC’s Technology Managed Services kept their staff and players safe in these unprecedented times. It is absolutely phenomenal that the Club has been able to continue its operations by using technology to maintain social distancing measures including working from home. It’s a testament to the Club’s staff that they’ve been able to get on with work and even host a virtual press conference using Microsoft Teams. Hopefully, we’ll all be able to enjoy a game of cricket soon.”

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09/07/2022 19:00 - The Cooper Associates County Ground