News

Membership and Ticketing 2022: FAQs

With Membership and tickets on sale for the 2022 summer, we thought that we would attempt to answer any questions that you might have.

How do I make the most of my matchday experience? 

View Guide


How old do I have to be to qualify for Junior Membership?

Our Junior Membership categories are available for anyone under the age of 16. Those eligible have to be born after 1st April 2007.

 

How do I redeem my guest passes?

 

How do download my e-ticket?


Secutix Online Membership Platform Questions

To help get you up to speed with our brand new Ticketing and Membership system, we have created a handy walkthrough guide through some of the key aspects of the purchasing process.

Please do not create a new account if you are already a Member or Previous Ticket Purchaser. Log in to our new Membership and Ticketing system using your existing details to activate your account.

If you experience severe technical issues on the day, please email: enquiries@somersetcountycc.co.uk

Can I redeem my reservation using other email address or online account?

No, you must log into your existing account to claim your Membership at the existing Members price and keep your seat from 2021.

What if I want to change my Membership category but keep the existing Members pricing?

At the moment, your 2021 reservation can only be redeemed online against the same Membership category. If you would like to change or upgrade, please call 01823 425301 from Wednesday 27th October. Please rest assured, your Vitality Blast seat is held until 5th December.

When adding friends and family to my online account, how do I find their Customer ID?

A Customer ID can be located on an existing Membership card, and should be available on any email confirmations or documentation about a previous purchase from Somerset County Cricket Club.

I still have an unused voucher from 2021, can I use this in 2022?

Yes. Your voucher will still be valid but we will issue you with a new unique reference number which will enable it to be redeemed.

Can I buy gift vouchers for 2022 online?

Yes.

How do I reset my password?

To reset your password, simply go to “My Account” and click “Password Reset”.

Can Members book a car park space?

SCCC Members who hold a blue badge may book a car park space for all competitions. 1875 Club and Long Room Members can book parking for the LV= Insurance County Championship matches.

This can be booked via our Members portal. Please note that parking within the Cooper Associates County Ground is extremely limited, and parking will be allocated on a first come, first served basis.

Bookings will open at 10am two weeks before the first day of each home match. If you are successful in securing a space, you will need to complete the online payment in advance. The cost of booking is £7 per day for blue badge holders and £10 per day for 1875 Club and Long Room Members.

On arrival you will need to present your Membership card AND your pre-booked parking ticket to gain access to the Cooper Associates County Ground.

Parking will be in the St James Street car park and gates will open one hour before the scheduled start of play.

Refunds will only be granted if there is no play.

I purchased tickets but they haven’t arrived yet. When can I expect them?

Your tickets will arrive two weeks ahead of your matchday at the very latest.

LV= Insurance County Championship tickets are now available to download from your Member account.

My Membership pack hasn’t arrived. What should I do?

If you haven’t received your Membership pack by May 9th please contact the Commercial Office on 01823 425301.

I can see my ticket in my online account, but need to also purchase a reservation that is held for someone else (e.g partner/child/friend). How can I see their reservation to complete this for them?

You will need to add the person you want to buy for to your Friends & Family. To do so, go to ‘Friends & Family’ on the right hand side of the screen and click ‘+NEW’. You must then enter the Customer ID number and Surname of the person that you wish to add. Please do not create a new account for this person, as the system will not recognise this new account as an existing member. If you then go into your ‘Reserved tickets’ section, you will be able to see reservations for all those added to your Friends & Family. You can choose to tick/untick the boxes of those reservations that you want to purchase.

Back to News

Next MatchSomerset XI V Sri Lanka Development XI

27/05/2022 19:00 - The Cooper Associates County Ground