News

Membership 2022: FAQs

With Membership for the 2022 season set to go on sale on Wednesday, we thought that we would attempt to answer any questions that you might have ahead of that date.

When does Membership go on sale?

Membership will go on sale at 10am on Wednesday October 20th.

To ensure that we can process as many applications as possible quickly, Membership will only be available to purchase online via our website for the first week (from October 20th to October 26th). After that initial week, you will be able to purchase via our telephone sales team.

We would encourage Members to renew their Membership online. We have invested in a brand-new Membership & Ticketing platform which has been specifically designed to make buying your Membership a smooth and seamless process.

Please do not create a new account if you are already a Member or Previous Ticket Purchasers. Log in to our new Membership and Ticketing system using your existing details to activate your account.

If you experience severe technical issues on the day, please email: enquiries@somersetcountycc.co.uk

In the event that you do need to call the Club, please be aware that we may experience a high volume of calls and it may therefore take some time for your call/enquiry to be answered.

When will my Membership renewal pack arrive?

You will only receive a renewal pack if we do not currently have an email address for you linked to your Membership account.

There are a number of reasons for this, and the main one is that a large postal campaign is a complicated and protracted procedure which results in a delay in getting information to you. There is also the environmental impact that such a mail-based campaign incurs.

Please advise us of your email address to ensure you are added to the distribution list.  You can do this by emailing enquiries@somersetcountycc.co.uk.  Moving forward, the majority of our communications will be via email and we don’t want you to miss out on important information.

How much will it cost?

Membership renewal prices are frozen at the 2021 Early Bird discount rate before any other discount was applied.

When is the Early Bird discount deadline?

The Early Bird discount deadline window ends at 5pm on Monday January 31st, 2022.

When will my Membership card arrive?

Your Membership card will arrive in time for the start of the new season.

How old do I have to be to qualify for Junior Membership?

Our Junior Membership categories are available for anyone under the age of 16. Those eligible have to be born after 1st April 2007.

Can I spread the cost of my Membership?

Yes. We have a new online Direct Debit portal available as a payment method for memberships. This allows you to spread the cost over a three-monthly instalment plan, with nothing to pay until January 2022. To pay by 3-monthly instalments, simply choose this option as your payment method on checkout. The team at Somerset County CC will be in touch before the first payment date to take your mandate information. The application deadline for Direct Debit is Friday January 7th.

Please note that we have moved to PTX, a new direct debit system which will be going live soon. Existing Direct Debit customers do not need to do anything at the moment, your seats have been held (if included in package) and the Club will be in touch about your renewal soon.   

Can I still pay by annual one-payment Direct Debit?

Yes. This option is available as a payment method on checkout. The team at Somerset County CC will be in touch before the first payment date to take your mandate information. The deadline for annual Direct Debit is Friday February 11th to pay in this manner.

I have an allocated seat for the Vitality Blast, when is the deadline for retaining that seat?

You would need to renew your Membership by December 5th in order to retain your allocated seat for the Vitality Blast.

Does allocated seating apply to all matches?

No. Allocated seating only applies to Vitality Blast matches. There are Member only seating areas for the LV= Insurance County Championship and the Royal London Cup.

Will it be safe for me to come to the Cooper Associates County Ground in 2022?

Somerset County Cricket Club are committed to providing our Members and supporters with a safe, secure, and welcoming environment. We have been working with the local authority and a number of key stakeholders in order to create and implement venue operations plans and COVID-19 stadium risk assessments which are specifically designed to minimise any possible risk to the public. In addition to this our staff will be doing everything that they can to ensure the safety of our Members, such as wearing PPE and implementing additional cleaning measures throughout the Ground. All our matchday staff have also received appropriate training in relation to COVID-19 and its associated risks. These protocols are designed to ensure that the Cooper Associates County Ground is as safe as it possibly can be. The Club will continue to monitor Government and Public Health guidelines and adjust procedures accordingly.


Secutix Online Membership Platform Questions

To help get you up to speed with our brand new Ticketing and Membership system, we have created a handy walkthrough guide through some of the key aspects of the purchasing process.

Please do not create a new account if you are already a Member or Previous Ticket Purchaser. Log in to our new Membership and Ticketing system using your existing details to activate your account.

If you experience severe technical issues on the day, please email: enquiries@somersetcountycc.co.uk

Can I redeem my reservation using other email address or online account?

No, you must log into your existing account to claim your Membership at the existing Members price and keep your seat from 2021.

What if I want to change my Membership category but keep the existing Members pricing?

At the moment, your 2021 reservation can only be redeemed online against the same Membership category. If you would like to change or upgrade, please call 01823 425301 from Wednesday 27th October. Please rest assured, your Vitality Blast seat is held until 5th December.

When adding friends and family to my online account, how do I find their Customer ID?

A Customer ID can be located on an existing Membership card, and should be available on any email confirmations or documentation about a previous purchase from Somerset County Cricket Club.

I still have an unused voucher from 2021, can I use this in 2022?

Yes. Your voucher will still be valid but we will issue you with a new unique reference number which will enable it to be redeemed.

Can I buy gift vouchers for 2022 online?

Yes. These will be set up on the new online system over the next 7-10 days.

I paid for the 2021 season by Direct Debit. Why can’t I see my reservation in my account?

Because you paid in 2021 by Direct Debit, your membership has rolled over to 2022 and your Direct Debit will continue as it did previously. You will either be signed up to the one annual payment, or the three-monthly plan, depending on how you chose to pay in the 2021 season. We have moved to a new Direct Debit system with our new Ticketing supplier, so your information is currently being uploaded. You do not need to do anything at the moment, and your membership will show as reserved in your online account soon. Don’t worry – if you had a Platinum or White Ball Membership, your seat is held for you!

I can see my ticket in my online account, but need to also purchase a reservation that is held for someone else (e.g partner/child/friend). How can I see their reservation to complete this for them?

You will need to add the person you want to buy for to your Friends & Family. To do so, go to ‘Friends & Family’ on the right hand side of the screen and click ‘+NEW’. You must then enter the Customer ID number and Surname of the person that you wish to add. Please do not create a new account for this person, as the system will not recognise this new account as an existing member. If you then go into your ‘Reserved tickets’ section, you will be able to see reservations for all those added to your Friends & Family. You can choose to tick/untick the boxes of those reservations that you want to purchase.

Back to News

Sign up

Somerset County Cricket Club would like to keep in touch with you about Club News, Events and Ticketing by email. You can manage your preferences and/or unsubscribe at any time by clicking the Update Preferences and/or Unsubscribe link on one of our emails. For further details please see our Privacy Policy.

Please enter your first name

Please enter your last name

Please enter your email address

Please confirm below you’d like to receive emails from us:

I confirm I wish to receive Club News, Events and Ticketing by email from Somerset County Cricket Club. Please use the tick box to confirm you’d like to receive emails from Somerset County Cricket Club.

Oops! Seems something has gone wrong