SCCC - Ticketing & Membership FAQs
Given the situation that we all currently find ourselves in regarding Covid-19, we understand that you may have a number of questions regarding the 2021 season.
With this in mind we have created a comprehensive FAQs section.
Although the Office at Somerset County Cricket Club is still closed to the public, some staff will still be working and will be available to answer telephone calls and respond to emails between 10am and 4pm from Monday to Friday.
Will the Club remain open?
SCCC is following the below operating policy until further notice:
- The Club Office in the Andrew Caddick Pavilion is also closed to members of the public until further notice. Please note that response times may be slightly longer, and you may be transferred to a staff member’s mobile phone.
- Our enquiries email address (firstname.lastname@example.org) will also still be operational and staff members will be tasked with answering any questions that you might have.
- Stragglers Coffee House is CLOSED until further notice
- SCCC Shop, now being run by Somerset County Sports, is open for online purchases only. Visit the SCCC Shop website for more.
These operating measures will be regularly reviewed and any updates on this situation will be posted on this website and across our social media channels.
How much will tickets cost for the 2021 season?
Please find below ticket prices for the season
Which games can I buy tickets for?
Please click below to view the full 2021 fixture list, and also sync the matches to your online calendar
When will my tickets arrive?
You should receive a confirmation email on completion of your purchase.
Can I bring my dog into the ground?
Well behaved dogs will be permitted back into the ground from Monday 30th August.
I have purchased tickets but unfortunately now need to self-isolate, what is the COVID-19 Ticket Refund Policy?
If ticket purchasers are unable to attend a fixture due to COVID-19 related illness or a period of self-isolation, purchasers may request to transfer their purchase to another fixture during the 2021 (subject to isolation period ending and availability) or 2022 season. This request must be received at least 24 hours in advance of the match date.
The match is rain affected, what is the standard Ticket Refund Policy?
Click below for our standard refund policy
Will I need to be vaccinated to enter the Cooper Associates County Ground?
Somerset County Cricket Club will continue to work with the ECB and follow protocols set out by the UK Government on the roadmap outlined. At this stage a vaccine will not be required to enter the ground this summer.
I have a 2021 Gift Voucher, what happens if this cannot be used in 2021 due COVID-19 restrictions?
You will be allowed to roll this over to the 2022 season.
If your question is not answered on this page then please do contact us on 01823 425301 (Mon-Fri, 10am to 4pm) or email email@example.com.
We thank you for your continued patience and support, and hope that you and those close to you are safe and well.
What additional measures will be in place when I visit the CACG in 2021?
Whilst social distancing guidelines are in place you will be required to adhere to these. You will need to follow ECB and Government guidelines whilst inside the Cooper Associates County Ground. You may be required to wear a face covering, follow social distancing rules, and maintain regular hand hygiene practices. Entry to the ground will be by named gates and one-way systems may be in place.
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