SCCC - Ticketing & Membership FAQs
Given the situation that we all currently find ourselves in regarding Covid-19, we understand that you may have a number of questions regarding the 2021 season.
With this in mind we have created a comprehensive FAQs section.
Although the Office at Somerset County Cricket Club is closed to the public, some staff will still be working and will be available to answer telephone calls and respond to emails between 10am and 4pm from Monday to Friday.
Will the Club remain open?
SCCC is following the below operating policy until further notice:
- The Club Office in the Andrew Caddick Pavilion is also closed to members of the public until further notice. Please note that response times may be slightly longer, and you may be transferred to a staff member’s mobile phone.
- Our enquiries email address (enquiries@somersetcountycc.co.uk) will also still be operational and staff members will be tasked with answering any questions that you might have.
- Stragglers Coffee House is CLOSED until further notice
- SCCC Shop, now being run by Somerset County Sports, is open for online purchases only. Visit the SCCC Shop website for more.
- Fixtures scheduled to take place from March 2021 to May 16th, 2021 will be held “behind closed doors”.
These operating measures will be regularly reviewed and any updates on this situation will be posted on this website and across our social media channels.
Ticketing
How much will tickets cost for the 2021 season?
Please find below ticket prices for the season
Which games can I buy tickets for?
Currently, tickets are on general sale for the following matches scheduled after June 21st
Somerset vs Hampshire – Vitality Blast: Friday 25th June
Somerset vs Middlesex – Vitality Blast: Friday 2nd July
Somerset vs Gloucestershire – Vitality Blast: Sunday 18th July
*Tickets for Somerset’s Royal London Cup and County Championship fixtures after June 21st will go on sale Monday 8th March.
** Somerset vs New Zealand and Western Storm tickets: On Sale TBA
Please click below to view the full 2021 fixture list, and also sync the matches to your online calendar
Why can I not purchase a ticket for matches scheduled in May and June when you should be able to accommodate a 50% capacity?
Somerset County Cricket Club has a strong Membership base and eligible Members will be given priority access to these fixtures. As a result, fixtures scheduled between these dates will not go on general sale.
Will you be expecting to go on sale with these match days at a later date?
This will be subject to availability following a Members ballot and will be determined by ground capacity.
Can I select my own seat when buying T20 tickets?
Yes. Our ticketing system received an upgrade this winter, allowing supporters to view a ground map online and pick preferred seating arrangements through the online purchase.
When will my tickets arrive?
You should receive a confirmation email on completion of your purchase. E-tickets will be then emailed out over the next few weeks
What happens if I purchase a ticket for a match after the 21st of June, but the lifting of restrictions is delayed?
If fixtures for which tickets have been sold are cancelled or updated to be played behind closed doors due to a tightening in the government restrictions, ticket purchasers will be eligible to receive a full and automatic refund. This will be processed onto the payment method used to complete the original purchase and will be for the ticket value only.
View our full COVID-19 Rollback policy by clicking here
I have purchased tickets but unfortunately now need to self-isolate, what is the COVID-19 Ticket Refund Policy?
If ticket purchasers are unable to attend a fixture due to COVID-19 related illness or a period of self-isolation, purchasers may request to transfer their purchase to another fixture during the 2021 (subject to isolation period ending and availability) or 2022 season. This request must be received at least 24 hours in advance of the match date.
The match is rain affected, what is the standard Ticket Refund Policy?
Click below for our standard refund policy
What additional measures will be in place when I visit the CACG in 2021?
Whilst social distancing guidelines are in place you will be required to adhere to these. You will need to follow ECB and Government guidelines whilst inside the Cooper Associates County Ground. If you are required to wear a mask, follow social distancing rules, carry out hand hygiene regimes etc then you must do so. Entry to the ground will be by certain gates and a one-way system will be in place.
Will I need to be vaccinated to enter the Cooper Associates County Ground?
Somerset County Cricket Club will continue to work with the ECB and follow protocols set out by the UK Government on the roadmap outlined. At this stage a vaccine will not be required to enter the ground this summer.
I have a 2021 Gift Voucher, what happens if this cannot be used in 2021 due COVID-19 restrictions?
You will be allowed to roll this over to the 2022 season.
If your question is not answered on this page then please do contact us on 01823 425301 (Mon-Fri, 10am to 4pm) or email enquiries@somersetcountycc.co.uk.
We thank you for your continued patience and support, and hope that you and those close to you are safe and well.
Membership
When can I expect to receive my 2021 Membership Pack?
Your Membership pack will arrive in May, prior to welcoming you back to the Cooper Associates County Ground.
I used to sit in the Priory Bridge Road Temporary Stand. How can I reclaim my seat for this season?
With the return of crowds, we can confirm that this stand will be in situ when we are allowed to admit 100% capacity for the 2021 Vitality Blast. If you have already purchased your Membership and would like to move back to this stand, please email membership@somersetcountycc.co.uk
If you have yet to purchase your Membership for this stand please call us on 01823 425301 (10am to 4pm, Monday to Friday) or email membership@somersetcountycc.co.uk
How will Somerset manage reduced capacity crowds from May 17th to June 20th?
With reduced capacity crowds potentially returning from May 17th, 2021, Somerset County Cricket Club would like to announce preliminary plans on how the Club will manage this process.
Recent work undertaken at the Cooper Associates County Ground has identified that with social distancing measures in place, along with additional protocols to further protect the playing environment, the Ground will be able to hold in the region of 2,000 spectators.
Somerset County Cricket Club has a strong Membership base and eligible Members will be given priority access to these fixtures. As a result, matches scheduled between these dates will not go on general sale unless Government guidance changes to allow a higher capacity.
A Ballot process is scheduled to go live in April with priority given to the following groups:
- 2021 Early Bird Eligible Members (2021 Members who would be entitled to attend the fixture under “normal” circumstances)
- 2021 Other Members (2021 Members who purchased after the Early Bird window and also those who would not be entitled to attend the fixture under “normal” circumstances)
- Register your Interest Group (Supporters who have recently filled in an online form to gain priority access.
- General Ticket Purchasers
To enter the Ballot, to ensure a safe environment for all attendees, Members will be required to opt into the 2021 COVID-19 Spectator Code of Conduct and subsequent amendment to the Ground Regulations. These updates will be published in due course.
Will I be able to sit in my usual seat and with my friends for these fixtures?
No. Given the reduced capacity regulations it will be necessary for you to sit in the seat that you have been assigned. We apologise for any inconvenience that this may cause.
Do I need to enter the ballot or as a Member am I automatically put in it?
All Members will need to enter the ballot manually, this will not be automatic. More information will be published in due course.
I have T20 included in my membership, does this mean I have to still buy tickets for matches after 21st June?
No. Once we are back to full capacity, Members with allocated seating already purchased will be able to turn up and scan Membership cards like in previous seasons.
What additional measures will be in place when I visit the CACG in 2021?
Whilst social distancing guidelines are in place you will be required to adhere to these. You will need to follow ECB and Government guidelines whilst inside the Cooper Associates County Ground. You may be required to wear a face covering, follow social distancing rules, and maintain regular hand hygiene practices. Entry to the ground will be by named gates and one-way systems may be in place.
If I am unsuccessful in the ballots and with a portion of the season being played behind closed doors, will I be entitled to a proportionate refund this year?
If, due to Government restrictions, we are prevented from allowing Members into the ground on match days you will be given the option of claiming a proportionate refund or donating your Membership fee to the Club. This will be managed at the conclusion of the 2021 season.
I have been successful in a Member Ballot but now cannot attend as I must self-isolate, what can I do?
Please inform us as soon as possible and do not attend the match.
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