Staff Profile: Becky Maher
There are a number of new faces in the Commercial Team at the Cooper Associates County Ground.
This week we are introducing our Membership and Hospitality Sales Executive, Becky Maher.
Becky is one of the newest additions to the team and when we caught up with her recently, she outlined how her journey brought her to Somerset County Cricket Club.
“I was working in the leisure industry in a gym environment, but unfortunately a number of the sites that I was managing closed due to Covid. I decided that I wanted to look for a new role and this opportunity came up at Somerset County Cricket Club. I’m really fond of the Club because I’m originally from the Yeovil area and I used to come here as a child. It was an opportunity that I couldn’t pass up.”
Is the leisure and hospitality industry something that Becky always dreamt of becoming involved in?
“Not really,” she explained. “After I had my two children, I was a stay-at-home mum for a couple of years, but I wanted to go back to work. I started working at a gym doing birthday parties of all things, but I found that I really enjoyed being in that industry. The beauty of leisure is that you’re interacting with people who want to be there rather than people who have to be there.
“I qualified as a personal trainer and then worked my way up through the industry via sales management and gym management whilst still doing personal training alongside that.”
Whilst Becky is dedicated to her role, family life is still hugely important to her.
“I’ve got two children who are eight and ten and I plan everything around them. It’s really nice to have a job that enables you to be flexible with your time, and they are both really proud of where I’m working, which is nice.”
What’s it like working for Somerset County Cricket Club?
“I love it,” she said. “You genuinely drive into the ground in the morning and feel proud to be working for such an institution. Everyone has been really nice. The staff and the Members have all been lovely and I’ve been made to feel really welcome. There’s a real family feel to the Club.
“It’s been really interesting to see the real heart of the Club. You always see the players out there on the pitch, but what’s really surprised me is how much goes on in the background, even in the winter. There’s so much that needs doing on a day-to-day basis, so it’s been a really enlightening experience to see how all the different departments come together.”
One of Becky’s main roles will be dealing with Membership enquiries and Member feedback.
“I’ve spoken to a lot of Members on the ‘phone and I’ve met some at events that we’ve hosted since I’ve arrived,” she said. “I’m looking forward to meeting more of them when the season starts because I think it’s important to meet people face to face so that you can get to know them better.
“My skills are very customer service orientated, so I want to build upon the current visitor experience. It’s important that the customer journey is exceptional from start to finish and that’s what I really want to put my stamp on.
“It’s important that our Members and hospitality guests know that they can come to me if they need anything.”
What Does Becky think that the Club can achieve in the next few years?
“With the team that we have in place at the Club, the sky is the limit.”
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